Cabinet Replacement Policy
No Charge Replacement Policy
There is no charge if the replacement product is an exact item that:
Was damaged during shipment
Falls under the iCabinets Lifetime Limited Warranty
iCabinets will be responsible for all shipping costs in the event of a No Charge Replacement order.
Replacement Order Procedures
Please contact your iCabinets designer to process all after-sale orders:
Phone: Toll Free 844-999-7070
Mon – Fri | 9am – 6pm (Pacific Time)
All Return & Replacement orders must be authorized by your iCabinets designer
Product that has been installed is not eligible for return
Modified product (by iCabinets or Installer) is not eligible for return
Custom Collection cabinet colors are not eligible for return
All returned product must be in original packaging
iCabinets may not ask for product to be returned and for customer to field destroy
Photographs may be required to process return
Defective Product not caused by shipment (No Charge Replacement)
The customer is responsible for checking the order to determine if there is any defective product not caused by shipment. The customer must report defects to iCabinets for product replacement. The Customer has seven (7) days, from the date of delivery, to report defective products not caused by shipment. iCabinets will request pictures in lieu of inspection to help expedite the replacement order process.
Defective Product Replacement
iCabinets reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door – not the entire cabinet or minor touch-up to the cabinetry. Final adjustments of the doors, hinges and drawers are common and are not considered as defective. Defective cabinets, parts and pieces will be replaced on a “rush” basis.
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. These changes are not considered defective. iCabinets.com wood components are dried, stored and assembled in a controlled environment to minimize dimensional changes after the product leaves our factory. This means the moisture content in our product is controlled to work optimally in most US locations. If you install (or store product for an extended time period) in an extremely humid area of the country, or in a building without air-conditioning, you can expect cabinet components to change dimensionally. This change is generally more in width than height. We design our product to accommodate some of this dimensional change and we use state-of-the-art hinges with significant adjustability. The components of mitered doors also change dimensionally, but the full effect is mitigated by the floating center panel design. If you would like to know more about the dimensional changes in wood, please contact iCabinets.com Customer Service.
There are three reasons why cabinet doors may warp or appear warped:
Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home (and reconstruction) goes through a complete heating and cooling season. iCabinets.com requires that doors go through a complete heating and cooling season before replacements are considered.
NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.
Improperly installed cabinets can cause doors to appear warped. iCabinets.com requires that doors be tested for warp before replacements are considered.
Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. iCabinets.com requires the doors be tested for warp before replacements are considered.
The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.
Door Height: Warped is indicated when:
12" or less gap is greater than 1/16"
13" to 24" gap is greater than 1/8"
25" to 41" gap is greater than 3/16"
Cabinet Wood Species and Finish Wood is a product of nature. How wood looks and feels is affected by climate, soil nutrients, growing season, season of harvest and age at harvest. Wood contains natural imperfections that are part of its appeal and character. Every piece of wood—even within the same tree—is slightly different in color, texture and grain from every other piece. All wood species and finishes should avoid long term exposure to moisture. Cabinet finish stain & paint also have variations because they are applied to wood products that are not perfectly consistent.
NOTE: All veneer wood products react differently to stain or paint processes. Applied side panel material (veneer) does not have the same character traits as solid hardwood and may vary in color, graining, sheen and tone depths.